I wanted to make a short little note on my Gaucho's experience. A week or so ago, some friends and I made an impromptu decision to dine at Gaucho's Grill. This, unfortunately, was not an entirely satisfactory decision. While I have no complaints about the food (their Ye Ole Fish Sandwich, a fillet of snapper sandwich), the service left something to desire. There is no exageration in saying that we were first ignored before being seated, then we waited at least 5 minutes before demanding menus, and then after that waited a good half hour before being moved to another table. After another 20 minutes, our orders were finally taken and we were finally given some glasses of water. Needless to say, they were not tipped.Now then, this rant is more a message for the management. You have a couple of options. You can (1) hire more waiters/waitresses, because when we first arrived there were none in sight, and we were told by the hostess that the reason for our interminable wait was that the waitresses were busy bringing out food for other tables. You could also (2) reduce the number of tables, since clearly you cannot handle the current capacity. It is unforgivable to have people waiting for an hour just to be served water and to give their orders. You should also retrain your hostess, because I am really in no mood to hear any sad and sorry tales about having to serve other tables who got there first. You see without this, you'll lose customers, because as much as I enjoyed your food and your manageable prices, I'm in no mood to plan to have to wait an extra hour just to place my order.
That's all.
