How dare you eMusic?
I'm trying very hard to be calm.
So I'm browsing around the internet, looking up articles on Napster's 10 year anniversary, when I stumble across this story about eMusic. Now as a customer of eMusic for 1 1/2 years, my first reaction was eMusic couldn't have changed their prices, that must be for new customers. Then I stopped and thought about it. My two out of my three interactions with eMusic's customer service have not been pleasant. So I rushed to my eMusic software, only to notice a nice little notice on the homepage: "In July, we'll be rolling out a major expansion to our music catalog. Please read the announcement for details on how this change affects your account."
Lets pause for a second and think about this. You may not be aware for this, but eMusic is a subscription based service. I give them $15 every month for 50 downloads. I'm a subscriber, going on 2 years now. Maybe I'm expecting too much, but WHY THE HELL HAVE THEY NOT EMAILED ME? They change my plan and they don't even have the decency to inform me?
Ok, still trying to remain calm. So, I go to their announcement. Guess what I see? Starting July 24th, I will recieve 37 downloads instead of 50. Yup, they reduced the number of downloads and didn't have the ******* decency to tell me. Sure the announcement was full of "Oh, we got Sony on board" and "Our catalog will be expanding" but the number of downloads are decreasing and they DID NOT TELL ME. And look at this nice little blog post from the CEO. Guess what he doesn't mention? The price hike. And lets not forget that was dated May 31st, a Sunday. They knew fully well they were having this price hike, and I was on eMusic on Friday and Saturday and got no notice.
So I'm pissed. This is unforgiveable. It is not cool for you eMusic to change your customer's plans without telling them because guess what - without customers, you don't exists. Furthermore, you've just lost out. I've been considering increasing my download plan to 75 for a while, but there is no way in hell that I'm giving you any money, and if I start to feel to restricted by you 37 downloads a month, I'm leaving. You will never get more than $15 a month from me, and considering how tight my finances have been, don't count on that for too long. And guess what - I'm not the only one. Oh yea. The message boards have been so bad that they had to respond themselves - what a mistake. Maybe Cathy thought that this message would soothe us -
- but she was mistaken. Even more mistaken was dear Yancey.
Admitedly, I wasn't amused by either of those posts. Still, you live and you learn. Or you go out of business.